Welcome to the Official GlobalComix Helpdesk - GC Forums

Welcome to the Official GlobalComix Helpdesk

Welcome to the official help-desk forum for GlobalComix.

If you have any questions regarding GlobalComix, Comics Publishing, how to use our service, or even just wondering about how digital comics work, this is the place to ask. Between GlobalComix staff and the wider community we're sure to be able to help and provide answers!

That said, if you have some spare time and see questions that you can help answer, please do feel free to chime in :)

User Queries and Responses

Christopher (Admin)
Posted May 28, 2017

PAF
What are the names you're trying to get so I can look into it? What's the error you get when creating your page?
Christopher:

PAF Thanks for the report, my apologies for that. There was a temporary error that was preventing this form to submit completely, I've released a fix for it and deployed the fix live. Please let me know if you still have any issues.
Christopher:

davidofamerica
Payment processed 3 times because account was not activated; can the 2 duplicates be cancelled please?
Christopher: I've refunded the duplicates - you should be all set. I'll also be looking into how the duplicates happened - thanks for reporting.

MattSchofield
Hi! I uploaded the first two issues of my comic as separate releases without a problem! My question is, as I currently work on my third issue is it possible to upload each page as it's ready and still have all the pages for this issue be part of a single release named Issue Three?
Christopher: First off - love your comic! You can upload new pages to releases at any time, however, the published/updated time of the release is only updated and set the first time you publish pages.

delete-me
Do you have a tutorial on how to use the globalcomix interface? This setup is unlike anything else, so I'm a little lost to the full extent of what my abilities are in here.

scottiedraws
If we are posting an ongoing serial comic, clearly posting a new issue each time a page is ready, is the way to go? It sounds like you're looking at the option of offering a way to combine single issue pages into a single release with a merge tool?
EtherealComics: You definitely can skip the interactive mode if you prefer! Just keep in mind it will keep your panel reads in your analytics to zero since you won't have any frames added over your panels.

hstrauss
Hi Christopher: Is it possible to upload a comic that was created in a horizontal format?
Christopher: No. It is in a children's book format.

pkscomix
HI, I'm new here and just had a question. Is it possible to change 1 page of your book after it has been published?
Christopher: It worked! Thanks so much for helping a newbie here.

GrifflyCreations
I checked the FAQs and didn't see anything about image dimensions for uploading. Does it not matter, then?
Christopher: The higher resolution the better! We auto size for you.

katiedarling
Trying to catch this great 39.99 annual deal but maybe I pressed some wrong buttons? My account says I'm a monthly subscriber? And my credit card was charged 39.99 AND 89.99. please help
Christopher: Hi Katie - so sorry you had this happen. I've refunded the second payment to your card and you should see an update in the next few business days.

Leo
Hello! I'm trying to wrap my head around how tag filters work when listing titles under the Comics tab.